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NixFifty - Tickets

Addons XF NixFifty - Tickets 2.9.2

No permission to buy (150,000 K)
Fix "Call to a member function setAsSaved() on false" error.
  • Allow staff users to set a separate signature for help desk replies.
  • Display open and total ticket counts on the category list when viewing the ticket queue.
  • Add a style property to toggle how ticket counts should be displayed on the category list.
  • Fix not being able to delete attachments from ticket messages.
  • Fix not being able to unlock locked tickets from the ticket edit page.
  • Fix anonymised staff replies would cause the first message of a ticket to be indexed as a guest instead of the actual user or the anonymised account.
  • Fix quotes/mentions from anonymised messages attributed to the ticket starter.
  • Fix an issue preventing audio/video content being uploaded to knowledge base articles.
  • Fix duplicate images potentially showing in the knowledge base articles attachment lightbox.
  • Various bits of code clean up.
  • Add category option to alert email addresses when a ticket is opened in that category.
  • Add priority option to alert email addresses when a ticket is opened with that priority.
  • Add ability to set business hours. Use this with notices to communicate that replies may be delayed out of hours.
  • When upgrading from the XenForo 1 version, don't overwrite the first category's properties.
  • Assorted improvements and fixes for anonymised ticket messages.
  • Emails that fail to be parsed are no longer deleted.
  • Skip triggering escalations when a reply is made via escalation.
  • Fix "Watched tickets" link showing for guest users.
  • Fix staff reply check when guest users reply to a ticket.
  • Add support for XenForo 2.3+.
  • Require PHP 8.0+.
  • Require Standard Library by Xon v1.21.0+.
  • Add support for rejected and disabled users to create tickets.
  • Add support for silently editing ticket messages.
  • Add support for uploading audio/video files to ticket messages.
  • Add support for uploading audio/video files to knowledge base articles.
  • Add webhook support for tickets and ticket messages. XF 2.3+ only.
  • Add tracking for basic ticket statistics.
  • Add option to hide categories from the new ticket chooser but still allow tickets to be created within them.
  • Add options to statuses to transition tickets to another status depending on staff or user reply.
  • Code clean up.
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