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NixFifty - Tickets

NixFifty - Tickets 2.9.2

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TinhTe submitted a new resource:

NixFifty - Tickets - NixFifty - Tickets

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This add-on is not affiliated with XenForo Ltd.


Tickets is a support system solution for XenForo 2 aiming to collate all your helpdesk needs in to one easy to use solution.

Features:
  • Allow users to create new tickets in configurable categories. Custom permissions allow you greater control over who can see a ticket and who can respond to them.
  • Sophisticated guest support allowing non-users to create tickets and receive responses and notifications from them.
    • ...

Read more about this resource...
 
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TinhTe updated NixFifty - Tickets with a new update entry:

2.8.0

  • Add support for XenForo 2.3+.
  • Require PHP 8.0+.
  • Require Standard Library by Xon v1.21.0+.
  • Add support for rejected and disabled users to create tickets.
  • Add support for silently editing ticket messages.
  • Add support for uploading audio/video files to ticket messages.
  • Add support for uploading audio/video files to knowledge base articles.
  • Add webhook support for tickets and ticket messages. XF 2.3+ only.
  • Add tracking for basic ticket statistics.
  • Add option...

Read the rest of this update entry...
 
Meta updated NixFifty - Tickets with a new update entry:

Version 2.9.0

  • Add category option to alert email addresses when a ticket is opened in that category.
  • Add priority option to alert email addresses when a ticket is opened with that priority.
  • Add ability to set business hours. Use this with notices to communicate that replies may be delayed out of hours.
  • When upgrading from the XenForo 1 version, don't overwrite the first category's properties.
  • Assorted improvements and fixes for anonymised ticket messages.
  • Emails that fail to be...

Read the rest of this update entry...
 
Meta updated NixFifty - Tickets with a new update entry:

Version 2.9.1

  • Allow staff users to set a separate signature for help desk replies.
  • Display open and total ticket counts on the category list when viewing the ticket queue.
  • Add a style property to toggle how ticket counts should be displayed on the category list.
  • Fix not being able to delete attachments from ticket messages.
  • Fix not being able to unlock locked tickets from the ticket edit page.
  • Fix anonymised staff replies would cause the first message of a ticket to be indexed as...

Read the rest of this update entry...
 
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